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AP Business with Personal Finance: Management and Leadership Drill 24

Drill 24 ·

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About This Drill

AP Business with Personal Finance: Management and Leadership Drill 24 is a practice drill. It contains 5 original questions created by Brian Stewart, a Barron's test prep author with over 20 years of tutoring experience.

A commercial cleaning firm reviews its team structure, span of control, and the factors a manager weighs; uses an invented company and original figures.

Passage

Halverstead Cleaning Co. provides nightly office cleaning across one city. The operations manager oversees four shift supervisors, and each supervisor directly manages a crew of cleaners. The table shows how many cleaners each supervisor directly manages. In management, the number of people who report directly to one manager is that manager's span of control.

Halverstead Cleaning Co.: cleaners directly managed by each shift supervisor

Shift supervisorCleaners directly managed
North crew6
South crew9
East crew5
West crew12
Total cleaners32

Questions in This Drill

  1. According to the table, which supervisor directly manages the largest crew?
  2. In management terms, the number of cleaners reporting directly to one supervisor is best described as that supervisor's:
  3. What is the average span of control across the four supervisors? Round to one decimal place.
  4. A citywide shortage of available cleaning workers makes it hard for Halverstead to fill open crew positions. How does this external factor most directly affect the firm?
  5. Halverstead hires a group of brand-new cleaners who have never done the work before and need close, hands-on supervision while they learn. For this specific group, which staffing structure best fits their situation?